A retainer of 75% is due before any custom pants or jacket can be ordered. Payment is due in full for all other items.
A $45 deposit is required to secure your initial consultation appointment. Deposit is non-refundable.
A $10 fee is charged for all missed appointments and will be added to your remaining balance.
All invoices not paid in full (unless otherwise agreed) within 24 hours will be cancelled.
The quote that you receive now is based on our initial conversation. Any design changes that you would like to add will result in a different quote being sent. The garment construction process does not begin until your retainer or full payment is made.
The balance of your custom item is due on or before your final fitting.
If your custom item is rushed a larger retainer may be required before the item can be ordered.
Please keep in mind that it takes 4-6 weeks to complete your garment, sometimes longer depending on the type of garment. In that case you will be advised upon ordering what the projected time line is.
Only PAID deposits or full payments are considered as a VALID ORDER. Your initial consultation with the designer is not considered as order placed.
We accept Cash, Visa, MasterCard or you can pay via Paypal, Cash App.
WE DO NOT AND WILL NOT DUPLICATE ANOTHER DESIGNER’S WORK. We strive for originality at Ayana Glaze Designs, LLC. Exact replicas will NOT be made.
Our office is open by appointment so that each client has the full attention of the designer. All appointments can be scheduled here: http://www.ayanaglazedesigns.com/pages/schedule-appointment/
Ayana Glaze Designs, LLC is not responsible for the fit or additional costs (alterations or materials needed) due to weight loss/gain, pregnancy or plastic surgery.
Ayana Glaze Designs, LLC is not responsible for inaccurate measurements submitted by the client. If the customer is unable to pick up their merchandise at any time, it is their responsibility to provide Ayana Glaze Designs, LLC the name of the person who is authorized to pick up the merchandise.
No merchandise will be released for any reason to any unauthorized person.
Ayana Glaze Designs, LLC is not responsible for mail delays or lost mail. We ship priority mail and all packages are insured. You will be notified via email when your item ships and provided a tracking number. We recommend that you are present at the time of delivery if possible, delivery services will not honor claims for lost packages if the tracking system shows “Delivered”. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES ONCE TRACKING SHOWS DELIVERED.
Ayana Glaze Designs, LLC is not responsible for delays with fabric or backordered fabric. Fabric is ordered when invoice is paid.
Once merchandise is removed from Ayana Glaze Designs, LLC we are no longer responsible for the care or condition of the item. Please inspect before you leave. If you are not able to come in or do not show up for your final fitting without rescheduling, Ayana Glaze Designs, LLC is not held responsible for your garment not being finished by the agreed upon date. The fitting schedule must be kept in order to have your garment finished on time. Client is required to sign a separate agreement stating that they are pleased with the progression of their garment at each fitting and when the garment is complete and ready for pick up.
If you are not a local client, your garment will be made with the measurements you provide. Please make sure they are accurate. We will not be held responsible for fit issues due to incorrect measures, weight loss, pregnancy or other issues. If you are not local, and cannot attend fittings, please not that we will make your garment according to the specifications provided. However, you might need to consult an alterations specialists local to your area to make adjustments.
Shoes and undergarments (including but not limited to: slip, bra, and spanx) must be decided upon, purchased and brought/worn to the initial consultation and all proceeding fittings.
Once fabric is ordered no changes can be made to fabric choice. All design changes must be made to the garment during the fitting stage. No changes can be made to a final garment. There are no refunds, exchanges or credits on custom garments.
Measurements (natural waist, upper hip, and skirt length, etc) are required for ALL buyers. All orders are placed on hold unti the buyers' measurements are received. This hold does not expire. It is the responsibility of the buyer to submit their measurements. Instructions are included in the item description, on your invoice, and may be messaged to you. No refunds will be given to buyers who fail to submit measurements. This is a custom shop, and we do NOT use a size chart. The size charts located on this shop are used as guides only.
If more than 2 weeks has passed, and a buyer has not submitted measurements, this order will be placed on hold. The hold is complimentary. No refunds are given for orders placed on hold. Exchanges however are available. The buyer can choose another skirt using their purchase funds as a store credit. If you change your mind about your purchase, you have 24 hours after ordering to cancel.
By paying this invoice, you state that you have read, understand, and agree to the terms and conditions listed above.